FREE WORLDWIDE SHIPPING
aulumu offers free shipping on all orders to most supported destinations worldwide, including sale and clearance items. Certain out-of-delivery-area (ODA), remote, or restricted locations may be subject to additional shipping limitations or charges.
We work with trusted international and local carriers to deliver your order safely and efficiently. If you are unsure whether we can ship to your country or region, please contact our customer support team at service@aulumu.com.
ORDER PROCESSING
Orders are typically processed and dispatched within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.
Pre-order, made-to-order, or products with a specified shipping date are excluded from the standard processing timeframe. Please refer to the applicable product page for estimated shipping dates.
Orders may be fulfilled from our Shenzhen distribution center or from a local warehouse, depending on product availability, destination, and logistics conditions.
During major sales events, holidays, severe weather, customs delays, carrier disruptions, or other circumstances beyond our reasonable control, order processing or delivery may take longer than usual.
DELIVERY TIMES
Delivery times vary depending on destination, warehouse location, product type, and shipping method. Most international orders are delivered within approximately 5–15 business days after dispatch.
Please note that all delivery times shown below are estimates and are not guaranteed. Customs processing, remote-area delivery, local carrier conditions, and other external factors may affect the actual delivery date.
Battery-containing products, such as the aulumu M10 power bank, may require additional transit time due to airline and battery transportation regulations.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can also track your shipment on 17TRACK.
| Destination | Estimated Delivery Time |
| United States | Local Warehouse: 2–7 Business Days When Available |
| Expedited Shipping: 1–4 Business Days | |
| Standard Shipping: 7–12 Business Days | |
| Canada | Standard Shipping: 10–25 Business Days |
| UK & Ireland EU: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden |
Local Warehouse: 2–7 Business Days When Available |
| Expedited Shipping: 1–4 Business Days | |
| Standard Shipping: 10–20 Business Days | |
| Bangladesh, Jordan, Laos, Malaysia, Nepal, Philippines, Singapore, South Korea, United Arab Emirates, Vietnam, Yemen | Expedited Shipping: 7–15 Business Days |
| Australia & New Zealand | Expedited Shipping: 7–15 Business Days |
| Hong Kong & Taiwan | SF Express — Delivery time varies by destination |
| India | Expedited Shipping: 15–20 Business Days |
Shipping methods shown above may not be available for every product or postal code. Available shipping options will depend on the destination, product type, warehouse availability, and carrier restrictions.
VAT, TAXES & DUTIES
Applicable taxes and duties are included where specified or collected as part of your order. In most cases, customers will not be required to pay additional import duties, VAT, or customs fees upon delivery.
In the rare event that a carrier or customs authority requests an additional payment, please contact our customer support team at service@aulumu.com before making the payment so that we can review the situation and assist you.
FAQ
Q: I ordered more than one item. Will they all arrive together?
A: We do our best to ship items in the same order together. However, products may be shipped separately depending on inventory availability, warehouse location, product category, or shipping method. If your order is split into multiple shipments, you will receive tracking information for each shipment.
Q: Can I change or cancel my order before it ships?
A: You may request to cancel or amend your order within 24 hours of placing it and before it has been shipped. Please contact us as soon as possible at service@aulumu.com. Once an order has been shipped, it can no longer be canceled or amended.
Q: Can I change my delivery address after my order has shipped?
A: Once an order has been shipped, we are generally unable to change the delivery address. If you need to update your address before shipment, please contact service@aulumu.com as soon as possible.
Q: What should I do if I receive the wrong, damaged, or defective item?
A: Please contact our customer support team at service@aulumu.com with your order number and photos or videos showing the issue. Once confirmed, we will arrange an appropriate solution, which may include replacement, reshipment, or refund. If a return is required due to an incorrect, damaged, or defective item, the return shipping cost will be covered by aulumu.
Q: What happens if my order is shipped in multiple packages?
A: You may receive more than one tracking number if your order is fulfilled from different warehouses or requires different shipping methods. Separate packages may arrive on different dates.
Q: Where does my order ship from?
A: Orders may be shipped from our Shenzhen distribution center or from a local warehouse, depending on your destination, product availability, and logistics conditions. The fulfillment location is selected automatically to provide the most suitable available shipping option.
Q: Where can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use the tracking number on 17TRACK or the relevant carrier's website to check the latest delivery status.
NEED HELP?
If you have any questions about shipping, delivery, tracking, or your order status, please contact our customer support team at service@aulumu.com.