Warranty Policy
aulumu is committed to the quality, materials, and craftsmanship of its products.
We provide a manufacturer's warranty from the date of purchase for eligible aulumu products, subject to the warranty periods listed below. If you believe you have received a defective product or are experiencing an issue with your product, please contact our support team at service@aulumu.com.
aulumu Product Warranty Period
| Category | Examples | Standard Warranty Period |
| Charging stations & power banks | M10 / M01 / M03 | 365 days |
| Phone cases | A18 / A17 / SF8 / S26U / S25 / A16 | 180 days |
| AirPods cases | A09 / A19 / A29 / A39 | 180 days |
| Watch bands | C05 / C03 / CS03 / C11 / C01 / A11 | 180 days |
| Stands, wallets & other magnetic accessories | G09 / G09 Ghost / G05 Pro / G07 / G03 / G02 | 180 days |
| Other products | Products not listed above | Please refer to the product page or contact our support team |
WARRANTY DETAILS
Our warranty covers defects in materials and workmanship under normal use during the applicable warranty period.
A manufacturing defect may include defects in materials, construction, surface finish, magnetic components, charging functionality, or other product functions where applicable.
The warranty does not cover damage caused by misuse, abuse, accidents, unauthorized modifications, improper installation or care, normal wear and tear, or other damage not resulting from a manufacturing defect. Cosmetic wear that does not affect product functionality, including scratches, stains, discoloration, worn coatings, or fading logos, is also not covered.
The warranty does not cover demagnetization of magnetic-stripe cards, loss of or damage to items stored in a wallet or cardholder, loss of data, loss of use, or damage to third-party devices or property resulting from improper use of the product.
The warranty is non-transferable and applies only to the original purchaser. Warranty service is available only for products purchased from an official aulumu store, unless otherwise stated.
Customers must provide valid proof of purchase, such as an order number or the email address associated with the order, when submitting a warranty claim.
If an eligible product is confirmed to have a manufacturing defect during the applicable warranty period, you may be eligible for a replacement or refund in accordance with this policy.
TO MAKE A CLAIM
To make a warranty claim, or if your shipment arrived defective, damaged, or incorrect, please contact us at service@aulumu.com and provide the following information so that we can determine the issue and the appropriate solution:
- Proof of purchase or order number
- Photo or video showing the issue
- A clear description of the problem
Depending on the issue, our support team may first provide troubleshooting or other appropriate assistance.
If the issue cannot be resolved and the product is confirmed to be defective, damaged, or incorrectly shipped, we may provide a replacement or a full refund, including applicable delivery charges.
Please provide valid proof of purchase with your initial claim. We cannot provide warranty service for products without valid proof of purchase.
If we require you to return a defective or damaged product as part of an approved warranty claim, the return shipping cost will be covered by aulumu. Please do not return any product before receiving return instructions and the designated return address from our customer support team.